On-scene live video and photo streaming
Situational Awareness for PSTs
Public Safety Telecommunicators (PSTs) are under time pressure to question 911 callers to ascertain what is wrong, where they are, who they are and who is in danger in order to dispatch the right resources.
911eye live footage offers instant ‘on scene eyes’ to the PSTs; providing immediate INSIGHT which helps them to assess the scenario and, with caller’s location visible on integrated maps, to better select the appropriate RESPONSE to the incident – either as a ‘real-time’, immediate response or for a ‘slow-time’, non-emergency follow up – while at all times considering the SAFETY of first responders and the public. Multiple streams from a single incident can be viewed and any of these can be shared across the organisation to supervisors and officers to further support decision-making.
By clicking on the URL link contained within the text message, a secure ‘one-time-use’ live video stream is enabled. The stream allows the 911 PST to see the incident, assess how serious it is and, with the caller’s location also provided, help them decide what response to deploy.
- Knowing what is going on in real time at an incident location is critical – Protecting lives can be made much easier
- Arriving uninformed is risky and can impact decision making – Accurate information can be shared with responding units which can save lives
- Capturing video communications as incidents unfold is a reality of the mobile age – Collecting potential evidence early in an event’s lifecycle is invaluable
- Hoaxes or misuse of valuable resources is expensive – Categorizing situations quickly reduces costs
- Easy and quick assessment of situations – Efficient dispatch decisions means effective use of resources PSAP ready application that is secure and scalable – Easy to adopt service with minimal training
- Provides location services – Real-time, dynamic updates of a caller’s GPS location on the built-in mapping ensures effective and accurate dispatch of support, and geo-tagging of footage received