Success using 999eye at West Midlands Fire Service as usage increases month on month

Published Nov 21, 2018

The 999eye service in use at West Midlands Fire Service continues to deliver benefits. It helps staff in the control room to quickly establish the severity of an incident and ensure that response crews have been mobilised assertively, effectively and safely to locations, armed with the information they need.

Staff in Fire Control use their professional knowledge and a ‘dynamic mobilisation’ approach to ensure the Service sends an appropriate, risk-based level of resource to an incident. Last quarter, they either increased or decreased pre-determined response levels on 739 occasions – up 29% increase on the previous quarter. This directly contributes to the achievement of their risk-based attendance standards and was further enhanced by the use of 999eye which was used nearly 1,000 times more, quarter on quarter.

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